Privacy Policy

Last updated on January 31, 2023


This privacy policy tells you how we collect and use your information, what we do with it, and what choices you have about how we use it. Your privacy is very important to us, and our standards, audits, policies, compliance, and governance are all ways that we protect your information.


In this Privacy Policy, the terms "using" and "processing" information include using cookies on a computer, putting the information through statistical or other types of analysis, and using or handling information in any way, such as collecting, storing, evaluating, changing, deleting, using, combining, sharing, and transferring information within our organization. "You" or "your" refers to the person who uses this website, its features, and services gets information from it, or interacts directly with us in any way. This Privacy Policy is about the information that Tales collects about you when you use the Tales platform, its features, the services we offer, and the information on the Tales website.


This Privacy Policy does not cover all the information that Tales may handle. For enterprise customers, we offer a deep look at data, controls, governance, and policy. We also have DPAs and employment policies that spell out responsibilities and procedures inside the company. No matter what, our top priority is, to be honest with our customers, employees, and you about your data.

Personal Data

[Tales] (http://Tales obtains information about individuals in these main ways:

  • When you purchase a service.
  • When you become a registered user on the [Tales](http://Tales platform.
  • When you visit this website or contact us directly.
  • When you contact support, before or after becoming a user.

Data Collected

Customers who have signed up for an account on Tales If you use Tales to get help with a product or service, you are probably an end user. We handle "End User Data," which is information about the end users of Tales customers, like their first name, last name, and email address, but not just those things.

Personal Information

Your personal information can be used to identify you or can be used with other personal information to identify you. Your name, the name of your company, your e-mail address, and your billing information are all examples of personal information. Personal information can also include things that can't be used on their own to find out who you are but could be used with other pieces of information to do so. This includes things like your job, zip code, IP address, and where you are right now.

Non-Personal Information

Non-personal information is data that can't be used to identify or get in touch with you. This includes browser types, domain names, and statistics about how the Tales website is used.


To use the Tales platform, customers will have to sign up for an account. If you want to sign up for an account, you will have to give us some information (including personal information and non-personal information). We may also get your personal information if you send us an e-mail with questions or comments that lets us know who you are.

Use of End User information

We use End User Data to find out who you are and to help you if you are a Tales customer. We will share End User Data with the appropriate Tales customer so they can help you better.

Laws and Legal Rights

We may share your information, including personal information if we believe in good faith that we have to in order to follow a law, regulation, rule, subpoena, search warrant, court or regulatory order, or another valid legal process. We may share personal information in special cases when we have reason to believe that doing so is necessary to identify, contact, or take legal action against someone who may be breaking the Tales Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Tales website, or the general public. The Federal Trade Commission has the power to look into Tales and take action against it (FTC). We may also have to give out personal information about an individual in response to a legal request from public authorities, such as to protect national security or for law enforcement purposes. could be held responsible if it sends data of EU or Swiss people to third parties after getting it through the EU Standard Contractual Clauses..

Sale of Business

We reserve the right to give information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Tales or any of its Corporate Affiliates (as defined here), or that part of Tales or any of its Corporate Affiliates to which the Service relates, or if we stop doing business or file or have filed against us a petition in bankruptcy, reorganization, or similar proceedings.


We may share information about you with our Corporate Affiliates, which may include personal information. For the purposes of this Privacy Policy, a "Corporate Affiliate" is any person or organization that owns, controls, or is controlled by Tales, whether directly or indirectly. Any information about you that we give to our Corporate Affiliates will be used in line with this Privacy Policy.

International transfer of information

The Philippines is where Tales, ltd is based. User information is stored in regions that correspond to where the user is. Information collected through our website, through direct interactions with you, or through our platform and services may be sent from time to time to our offices, employees, or third parties located all over the world. This information may also be viewed and hosted anywhere in the world, including in countries that may not have laws that apply to the use and transfer of such data in general. By using any of the above, you agree, to the fullest extent allowed by law, to the transfer and hosting of such information across borders.


We take steps to make sure that your information is safe. We use both electronic and manual procedures to help keep your information safe, stop unauthorized access, keep data secure, and use it in the right way. But neither people nor security systems, such as encryption systems, are 100% foolproof. People can also break the law on purpose, make mistakes, or not follow the rules. So, even though we do our best to keep your personal information safe, we can't promise that it will always be safe. If the law gives us a duty that we can't get out of to protect our personal information, you agree that we will only meet that duty if we do something intentionally wrong. Cyber Security Essentials compliance standards and auditing are kept up to date on Tales When it comes to storing, processing, and sending credit card information online, all payment information follows strict industry standards (PCI-1)

Collection, disclosure, and distribution of information

We will only use your personal information for the reasons listed above or for any other reason we tell you about at the time we ask you for the information. If we do something different, we will say so in this Privacy Policy or in the Data Processing Agreements, as appropriate. You can also change your mind about getting certain marketing messages from us and "opt-out" by clicking the "unsubscribe" link at the bottom of those messages or by sending us an email.

Updating or correcting information

Customers have the right to ask that their personally identifiable information not be used or shared in certain ways. You can contact us to: 1) update or correct the personally identifiable information we have about you, 2) change your preferences about the communications and other information we send you, or 3) delete the personally identifiable information we have about you on our systems (subject to the next paragraph). Such updates, corrections, changes, and deletions will not affect other information we keep or information we gave to third parties in accordance with this Privacy Policy before such an update, correction, change, or deletion. To protect your privacy and safety, we may take reasonable steps (like asking for a unique password) to make sure you are who you say you are before giving you access to your profile or making changes. You are always in charge of keeping your unique password and account information secret. You should know that it is not possible for us to delete every record of the information you have given us because of how our system works. Because we have to back up our systems to make sure we don't lose information by accident, there may be a copy of your information that can't be erased, and that will be hard or impossible for us to find. As soon as we get your request, all personal information stored in databases we actively use and other easily searchable media will be updated, corrected, changed, or deleted, as needed, as soon as it is reasonable and technically possible to do so. If you are an end user and want to change, delete, or get any of the information we have about you, you can do so by contacting the company you buy from.

Notifications of changes to this Privacy Policy

We might change this Privacy Policy at any time without telling you. We want you to check this page often to see if anything has changed. If you keep using our services and the Tales website after we post changes to this Privacy Policy that aren't very important, you agree to those changes.


Please send us an email ( if you have any questions or comments about this Privacy Policy or if you think that we are not following the rules of this Privacy Policy.

Applicable Law

The laws of the Philippines, apply to this Privacy Policy, even though they might be different from each other. You agree that the courts are the only ones who can handle any action or dispute between the parties that come up because of or is related to this Privacy Policy, except for people who may be able to make claims under the EU Standard Contractual Clauses. By using Tales or getting in touch with us directly, you agree to this Privacy Policy. If you don't agree with this Privacy Policy, you shouldn't use our website or services. If you keep using the website, talk to us directly, or check back after we post changes to this Privacy Policy that don't make a big difference in how we use or share your personal information, you agree to those changes.